Shipping Policy
Processing & Dispatch
Orders are dispatched within 1–2 business days of purchase. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Delivery Times
- Processing Time: 1–2 business days
- Estimated Delivery Time: 7–12 business days after dispatch
Business days exclude weekends and public holidays. Delivery estimates begin the day after dispatch, not the day of purchase.
Tracking
Tracking numbers can take 2–5 business days to activate after you receive them. This is completely normal — your order is already on its way, so don't worry if the tracking link shows no movement at first.
Delays
We're not responsible for delays caused by customs inspections, severe weather, or carrier backlogs — but if your order is significantly delayed, reach out and we'll look into it with you.
Incorrect Addresses
Please double-check your shipping address at checkout. We can't reship orders sent to an address entered incorrectly, and re-shipping due to address errors is at the customer's cost.
Lost Orders
If your order hasn't arrived within 30 days of purchase, contact us at [your email] with your order number and we'll make it right.