Refund policy

Last updated: October 1, 2026

We want you to love your Elaro order. If something isn't right, here's how returns and refunds work.

RETURN WINDOW
How long you have to start a return depends on the shipping option you chose at checkout:
Free Standard Shipping: you can request a return within 15 days after your order has been delivered.
Insured Shipping: you can request a return within 30 days after your order has been delivered.
The delivery date is the date shown in your order's tracking information. Requests made after these windows can't be accepted.

ELIGIBILITY
To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase (your order number). For hygiene reasons, opened nasal strips can't be returned unless they arrived damaged or defective.

HOW TO START A RETURN
Email us at Elarotechnology@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the address to send your item to. Please don't send items back without contacting us first, as returns sent without approval can't be accepted.

RETURN SHIPPING
Unless your item arrived damaged, defective, or incorrect, you're responsible for the cost of return shipping. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us as soon as possible with your order number and photos of the issue, and we'll make it right with a replacement or refund at no extra cost to you.

LOST PACKAGES
Insured Shipping: if your order is lost in transit, we'll give you a full refund of your order total, including shipping and insurance fees. A package is considered lost when the carrier confirms it is lost, or when its tracking hasn't updated for 15 days. To make a claim, email us at Elarotechnology@gmail.com with your order number within 30 days of that point.
Free Standard Shipping: orders shipped with free standard shipping are not covered for loss in transit, and lost-package refunds don't apply to them. We still recommend contacting us if your tracking stops updating, and we'll help you follow up with the carrier.
Packages that tracking shows as delivered are not considered lost in transit. If your package shows as delivered but you can't find it, please check with neighbors and your local carrier office, then contact us and we'll help however we can.

REFUNDS
Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Original shipping and insurance fees are non-refundable, except where an item arrived damaged, defective, or incorrect, or an insured package was lost in transit.

EXCHANGES
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

YOUR LEGAL RIGHTS
This policy doesn't limit any rights you may have under the consumer protection laws of your country or region. If you live somewhere that gives you a longer return or cancellation period, that period applies.

CONTACT US
Questions about returns or refunds? We're happy to help.
Elaro
Email: Elarotechnology@gmail.com
Address:
Phone: +1 219-771-2701